Frequently Asked Questions
We've provided services to hundreds of banks, all of whom have performed proper due diligence before working with us. To simplify your process and save you time, we've assembled this list of questions that banks most frequently ask us. We're happy to answer any question questions that you have. You can call us at (855) 728-5839 or contact us.
How long has InetSolution been in business?
InetSolution was founded in 1998 and has grown consistently year over year since our founding.
Does InetSolution have documentation to help fulfill due diligence requirements?
Absolutely. We publish a report every year for our clients that details our internal controls, disaster recovery process, company financial data, insurance information, and an SSAE 16 report. We will provide this to you prior to committing to use our hosting services.
Does InetSolution perform vulnerability and penetration testing?
Yes. We utilize third-party providers to perform routine penetration and vulnerability testing that augments our own diligent internal monitoring & testing procedures. We also offer application level vulnerability testing and monitoring for our financial institution clients.
Does InetSolution perform disaster recovery testing?
Yes. At least twice per year we perform disaster recovery testing, including failover and failback testing. We occasionally also perform additional testing whenever any significant changes occur in our environments; however, normal testing does not result in interruptions to our clients' services.
Does InetSolution provide DDoS protection services?
Yes. We provide several options for DDoS protection for our clients to meet a range of budgets.
How is InetSolution different than typical hosting companies?
Typical hosting companies are focused mainly on hosting a high volume of websites in a broad range of industries, with minimal emphasis on security or performance. We focus exclusively on high security, managed hosting for financial institutions. This means that our network has safety and security measures in place that are unique to financial institutions. From hardware firewalls and active intrusion prevention systems to routine vulnerability and malware scanning, your website will have several layers of additional protection at InetSolution than it would in a typical hosting environment.
Will InetSolution provide references of other financial institutions?
You bet. We want you to talk to our current clients since they're our most vocal advocates. We’ve been serving the financial industry for over 18 years so we have a very long list of bank and credit union clients from coast to coast, ranging in size from single branch operations to multi-billion dollar institutions.
Which online banking providers does InetSolution's hosting support?
We are provider neutral, which means that you may host your online banking with any provider that you wish. We fully support remote login from your website to all online banking providers that allow it, including Intuit, Fiserv, Jack Henry, Metavante, FIS, and most other providers.
What type of redundancy does InetSolution have in place?
Our power, internet connectivity, and core networking equipment is fully redundant in each data center. In addition, we can configure hosting plans that achieve Active/Active redundancy for websites and web applications, across different InetSolution data centers or even in your own data center or with a third-party partner. We have numerous options available to achieve 100% availability at various price points.
Does InetSoluton have any clients close to ________________________?
In all likelihood, unless you live in an area that Google Maps hasn’t even found yet, then we have clients near you. Having said that, our hosting or development services are not limited or even influenced by geography. While all of our employees are based in the United States, we work with clients throughout the world.
Which CMS platforms does InetSolution's hosting support?
We are provider neutral with regard to CMS platforms. This means that we can support most popular CMS platforms on the market, including Kentico, Joomla, WordPress, C1, SiteCore, Umbraco, SiteFinity, and others. We also fully support the advanced encryption and staging site features of the Kentico CMS.
We will also host custom-built CMS platforms, but we do require that our security team completes a code audit to assess vulnerability risk of any custom CMS before we can accept it into our hosting network.
Does InetSolution provide provide technical support?
Absolutely we do. We provide support by telephone and an online help desk system. For our hosting-only clients, we monitor our network 24/7/365 for service availability and performance. Network and hardware related support is available 24/7.
We can also provide application monitoring for your website or web-based applications hosted in our data center and respond proactively without you needing to open a support request. We can configure a monitoring program that meets your budget and SLA requirements.
For our development and consulting clients, we provide website design and programming support during normal business hours with a typical response the same business day, or even faster for clients with priority support agreements.
Does InetSolution have website design and development expertise?
If you do not already have web development partner, then InetSolution is an ideal partner for banks. Not only have we designed and programmed 13 complete online banking systems from the ground up, but we have also designed and programmed dozens of marketing websites, mobile sites, and web apps for banks throughout the United States. We also have extensive banking compliance and security knowledge that far exceeds that of typical web development firms.